General Terms and Conditions of Sale

French Riviera Parties by LUXSTARS INVESTMENT 

These General Terms and Conditions of Sale (hereinafter referred to as « Terms ») govern the relationship between French Riviera Parties by LUXSTARS INVESTMENT (hereinafter referred to as « the Agency ») and the client (hereinafter referred to as « the Client »).

Article 1: Purpose

French Riviera Parties by LUXSTARS INVESTMENT specializes in bespoke luxury event services designed to meet the unique needs of its clientele. These services include:

• Luxury Concierge Services: Personalized arrangements for transport, accommodation, dining, and exclusive experiences.
• Venue Sourcing: Access to premier venues such as opulent chateaus, private villas, yachts, and exclusive event spaces.
• Event Management: Comprehensive planning, coordination, and on-site execution for seamless luxury experiences.
• Event Staffing: Highly trained personnel, including hosts, bartenders, chefs, security, and event managers.
• Event Material Rental: Premium equipment and decor, including furniture, AV setups, lighting, and bespoke decorative elements.

These services are offered with a commitment to delivering exceptional experiences. By entering into a contract with the Agency, the Client acknowledges and agrees to these Terms, which may be supplemented by conditions from third-party suppliers when applicable.

Article 2: Contract

The signed quotation and these Terms form the contractual agreement between the Agency and the Client. The Client, by signing the quote or order form, confirms having the authority to enter into the agreement and commits to fulfilling the obligations therein.

For some events, additional conditions from partner service providers may apply. These will be shared with the Client as part of the quote process.

Article 3: Agency’s Obligations

The Agency is committed to delivering the agreed services to the highest standard, using all reasonable means to ensure Client satisfaction. Firm reservations with suppliers will only be made upon receipt of the initial deposit as outlined in Article 5.

If specific suppliers become unavailable due to delays in deposit payment, the Agency will propose alternative solutions of equal or similar quality.

3.1 Commitment to Excellence
French Riviera Parties is committed to providing the highest standard of service for all events and luxury experiences. The Agency will use its expertise, resources, and industry connections to deliver a seamless and unforgettable experience for the Client. The Agency shall manage the event or service according to the specifications outlined in the contract, and will employ all reasonable efforts to satisfy the Client’s needs and expectations.

3.2 Event Planning and Coordination
Upon receiving confirmation of the Client’s booking and deposit payment, the Agency will begin planning and organizing the event, according to the Client’s requirements. This includes:

• Tailored Event Conceptualization: Creating a customized event plan based on the Client’s preferences, event type, and theme. This includes venue selection, event scheduling, and coordination of any additional services such as catering, entertainment, and staff.
• Vendor and Supplier Selection: The Agency will leverage its network to select reputable and trusted suppliers and service providers, including caterers, entertainers, technical staff, florists, designers, and others, ensuring that they meet the high standards expected for luxury events.
• Detailed Timelines: The Agency will create a detailed event timeline, ensuring that all logistics are properly planned and communicated, from arrival times to the execution of key activities.
• Pre-Event Consultation: The Client will be invited to pre-event meetings (either in-person or virtual) to review the final event plan, confirm all details, and discuss any additional requests or adjustments. Any last-minute changes will be accommodated whenever possible, subject to availability and practical limitations.

3.3 Supplier and Service Provider Coordination
The Agency will work closely with all selected service providers to ensure they are aware of their responsibilities and deliver as per the contract. The Agency will coordinate:

• Contracts with Suppliers: The Agency will facilitate all contractual agreements with third-party vendors, ensuring that these suppliers adhere to their commitments in terms of quality, timelines, and service standards.
• On-Site Supervision: The Agency will provide experienced event managers and coordinators to oversee the event’s execution. This includes ensuring suppliers and staff follow the established timeline, handling any challenges that may arise, and ensuring that everything runs smoothly.
• Logistics Management: The Agency will manage the logistics for transportation, accommodation, and other key arrangements, ensuring that all the details are in place before the event, including coordination of arrival times, transport schedules, and venue access.

3.4 Resource Allocation
To ensure the success of the event, the Agency will allocate sufficient resources, including:

• Dedicated Event Manager(s): One or more event managers will be appointed to oversee all aspects of the event from start to finish. These professionals will be available to address any concerns and manage operations.
• Experienced Staff: The Agency will provide a highly skilled team of staff members, including but not limited to hosts, hostesses, waitstaff, security, technical staff, and entertainers. The staff will be briefed on the event’s theme, the Client’s preferences, and any special instructions.

3.5 Communication and Transparency
The Agency will maintain open lines of communication with the Client throughout the planning process, offering regular updates and being available for consultations. The Agency will also be responsible for providing any required documentation, including invoices, supplier agreements, and event timelines.

• Final Event Plan: A final plan or event sheet will be provided to the Client in advance of the event, confirming the venue, staff, suppliers, timelines, and other key details.

3.6 Adjustments and Flexibility
While the Agency is dedicated to delivering the event according to the confirmed plans, the Agency also recognizes the need for flexibility in luxury event management. The Client’s needs may evolve, and the Agency will work to adapt to any last-minute changes:

• Changes to Event Details: Should the Client wish to adjust aspects of the event (e.g., guest list, event schedule, catering options), the Agency will do its best to accommodate the request, subject to availability and potential and additional costs.
• Emergency Changes: In the case of unforeseen circumstances or emergencies (e.g., weather disruptions, health or safety issues), the Agency will take immediate action to modify plans as necessary, always prioritizing the Client’s satisfaction, safety, and the overall success of the event.

3.7 Responsibility for Subcontractors and Third-Party Service Providers
While the Agency will facilitate the selection of third-party service providers, including catering, entertainers, and technical vendors, the Agency is not responsible for the direct actions or failures of these suppliers. However, the Agency will ensure that:

• Service Level Agreements: All service providers will be vetted and must comply with the quality standards set by the Agency. The Agency will ensure that third-party providers fulfill their obligations, but the Client acknowledges that the Agency’s liability is limited in relation to these suppliers.
• Conflict Resolution: In the event of a dispute with a third-party supplier, the Agency will intervene and work toward a satisfactory resolution on behalf of the Client, if possible, and assist in managing any issues.

3.8 Agency’s Right to Cancel or Postpone Services
While the Agency will make every effort to uphold its obligations, it reserves the right to cancel or postpone event services in exceptional cases, such as in the event of force majeure or unforeseen circumstances that affect the ability to provide services as contracted. In these cases, the Agency will offer a full refund for any sums paid for services not rendered.

Article 4: Client’s Obligations

4.1 Event Requirements
The Client is responsible for providing all necessary event details, including the guest list, event timeline, and any special requests or requirements that may affect the event’s execution. This ensures that French Riviera Parties can deliver a fully personalized experience.

4.2 Payment
The Client agrees to pay all amounts due for the services as outlined in the payment schedule. This includes the deposit, any additional costs for extras, and the final balance. Payments should be made in full by the due dates to avoid disruptions in event planning or execution.

4.3 Communication and Responsiveness
The Client is expected to respond promptly to all communications and requests for information from the Agency. Timely decisions and feedback from the Client are critical to ensuring smooth event planning and execution.

4.4 Confidentiality
The Client agrees to maintain confidentiality about the event details, and the Agency undertakes to do the same. Both parties will respect the privacy of any sensitive information shared during the planning process.

Article 5: Payment Terms

5.1 Deposit and Payment Structure
To confirm the event booking, a deposit is required as outlined in the contract. The deposit secures the venue and initial arrangements. The remaining balance is due according to the payment schedule and may include additional deposits for specific services such as catering, entertainment, or travel arrangements.

5.2 Final Payment
The final payment is due a specified number of days prior to the event 30 days. Failure to settle the balance by the due date may result in a delay or cancellation of services.

5.3 Additional Charges
In case of any additional requests or services beyond the initial contract, these will be invoiced separately. The Client agrees to pay any extra costs incurred as part of the event planning or execution.

5.4 Late Payment Penalties
If any payment is delayed, the Client agrees to pay a late fee as outlined in the contract. This fee is typically a percentage of the overdue amount, intended to cover administrative costs and service disruptions.

Article 5: Payment

• Deposit Schedule:
  • 50% of the total amount is required upon booking confirmation.
  • The remaining 50% is due no later than 30 days before the event date.
  • For bookings made 30 days or less before the event, 100% of the total amount is required at the time of booking.
• Exceptions: Certain service providers (e.g., accommodation, catering) may require 100% payment upfront. In such cases, the Client will be informed beforehand.

Late payment penalties will apply at 1.5 times the legal interest rate for overdue invoices, along with any debt recovery costs incurred by the Agency.

Article 6: Changes by the Client

The Agency understands that changes to event details may be necessary and will strive to accommodate them. However, the following conditions will apply to ensure clarity and fairness in managing adjustments:

6.1 Reduction in Services or Participants

• Advance Notification:

• For reduction requests made more than 32 days prior to the event, adjustments to the contract may be possible without additional fees, subject to the Agency’s discretion and third-party vendor policies.

• Within 32 Days of the Event:

• Reduction requests made within this period will not reduce the overall invoiced amount. The Client may still be charged for the originally contracted services.
• The number of participants invoiced cannot fall below 90% of the initial number specified in the contract, even if fewer attendees participate in the event.

6.2 Increase in Services or Participants

• Efforts to Accommodate:
• The Agency will make every effort to meet requests for additional participants or services, including venue capacity, catering, or staffing. This is subject to availability and feasibility.
• Cost Adjustments:
  • Any increase in services will result in an additional fee, calculated based on the added requirements. These fees will reflect the premium nature of the services and may be higher for late-stage changes.
• No Guarantee of Availability:
  • The Agency cannot guarantee availability for increases requested within 10 days of the event, particularly for exclusive venues, luxury accommodations, or bespoke services.

6.3 Process for Requesting Changes

• All change requests must be submitted in writing and approved by the Agency. Verbal change requests will not be considered binding until documented and confirmed by both parties.
• The Agency will provide an updated quote reflecting the requested modifications, and the Client must agree to and pay any additional costs before the changes are implemented.

6.4 Impact on Timelines and Planning

The Client acknowledges that significant changes, particularly those requested within 10 days of the event, may affect the timeline and smooth execution of the event. The Agency will communicate any potential impacts and strive to mitigate disruptions while maintaining the quality and exclusivity of the services.

Article 7: Adjustments by the Organizer

7.1 Organizer’s Discretion for Event Excellence

The Organizer retains the right to adjust essential elements of the event to maintain its high standards of quality and exclusivity. Should unforeseen circumstances arise, including those impacting safety, feasibility, or the overall luxury experience, the Organizer will implement modifications that prioritize the integrity and success of the event.

7.2 Options Provided to the Client

• Approval of Adjustments:
  • The Client may approve the proposed changes, with an updated quote provided by the Organizer reflecting any necessary cost revisions. Approval of the updated quote is required before the event continues as planned.
• No Compensation for Force Majeure or Safety Adjustments:
  • In cases where adjustments are required due to force majeure (e.g., extreme weather, strikes, government-imposed restrictions) or safety concerns, no compensation or refunds will be issued. The Organizer’s primary focus will always be on ensuring the event’s smooth operation and the wellbeing of all attendees.

7.3 Limitations on Responsibility

The Organizer is not liable for disruptions or delays caused by third parties, external factors, or force majeure events. However, as a trusted luxury event provider, the Organizer will collaborate with its network of premium suppliers to mitigate any impact and deliver an exceptional experience.

7.4 Commitment to Luxury and Client Satisfaction

The Organizer is dedicated to preserving the event’s exclusivity and sophistication. In the event of required changes, the Organizer will go above and beyond to provide alternatives of equal or superior quality, ensuring the Client and their guests continue to enjoy a flawless, bespoke experience.

Article 8: Cancellation Conditions

The Organizer understands that plans can change. However, given the bespoke nature of luxury events and the extensive preparations involved, the following cancellation fees apply:

30 or more days before the event:

The Client will be charged 50% of the total cost, covering planning, coordination, and reservation efforts.

16 to 29 days before the event:

The Client will be charged 80% of the total cost, reflecting the significant progress and commitments made.

Less than 15 days before the event:

The Client will be charged 100% of the total cost, as all services and arrangements will have been finalized.

Article 9: Client’s Liability

The Client is responsible for any damages or losses caused by themselves, their guests, or their agents during the event. This includes, but is not limited to, property damage, injury, or disruptions caused by attendees. The Agency will not be held liable for theft, damage, or loss of any personal items or property brought to the event by the Client or participants. The Client agrees to take reasonable precautions to ensure the safety and security of all goods, property, and individuals involved in the event.

Article 10: Insurance

The Agency maintains professional liability insurance for incidents directly caused by its staff or equipment during the event. However, the Client is strongly encouraged to secure additional coverage, such as event cancellation insurance, participant liability, or coverage for other unforeseen risks that could arise. The Agency is not responsible for any incidents outside of its direct control, and the Client’s insurance will provide protection for any external liabilities.

Article 11: Force Majeure

The Agency shall not be held liable for any non-performance or delays caused by circumstances beyond its control, including but not limited to natural disasters (e.g., earthquakes, floods), strikes, transport disruptions, pandemics, or failure of third-party service providers. In such cases, the Agency will work diligently to find alternative solutions, but the Client is advised to secure event cancellation insurance to mitigate financial risks that may arise due to these unforeseeable events.

Article 12: Confidentiality

The Agency commits to safeguarding the Client’s personal data and will not sell, share, or disclose it to third parties, except when necessary to fulfill the contract. The Agency will only use the Client’s personal data to provide services related to the event. The Client retains the right to access, correct, or request the deletion of their personal data in compliance with French data protection laws (GDPR). The Agency is dedicated to maintaining the confidentiality and integrity of all personal information shared during the engagement.

Article 13: Intellectual Property

All intellectual property, including but not limited to proposals, designs, concepts, and materials provided by the Agency, remain the exclusive property of the Agency. The Client agrees not to reproduce, use, or distribute any of these materials without the prior written consent of the Agency. This includes any creative content, event concepts, or branding developed for the event. Any unauthorized use or reproduction of the Agency’s intellectual property will be subject to legal action.

Article 14: Advertising and Image Rights

The Agency may use images, videos, and other media taken during the event for promotional and marketing purposes, provided that the Client has given prior consent. The Client agrees to allow the Agency to share these materials on its website, social media platforms, or other promotional channels. In addition, the Client agrees to credit the Agency (« Organization: French Riviera Parties ») when using event-related media for any external publications or marketing. This provision ensures that the Agency’s work is appropriately recognized in the event’s public representation.

Article 15: Personal Nature

This contract is personal to the Client and may not be transferred, assigned, or delegated to any other party without the express consent of the Agency. The Client agrees that they are the sole party responsible for fulfilling the terms of this contract. Any attempt to transfer or assign the contract without prior approval from the Agency will render the agreement null and void.

Article 16: Jurisdiction

This contract is governed by the laws of France, and any disputes arising from the interpretation or execution of this contract shall be subject to the exclusive jurisdiction of the Commercial Court of Nice, France. Both the Agency and the Client agree to submit to the authority of this court in the event of a dispute, and any legal actions will be conducted in accordance with French law.